SmartSync Server Services
The About.sync Page
The SmartSync Server status page is available through you browser at http://<serveraddress>/smartsync/about.sync where <serveraddress> is the address of your SmartSync server. This page also lists the installed version number. The following table describes the information available on this page.
| Section | Description |
|---|---|
| Total uptime | Total uptime is the amount of time the server process has been running without a restart. |
| Active threads | Active threads are the number of thread pool threads actively in use - this will always be at least 1 (for the about.sync request). If this number stays consistently high (especially if it is near 8 times the number of processors on the host), that could indicate a deadlock, which might require a service restart. |
| Tracked files | Tracked files is the total number of files being tracked. Using reset.sync will reset this to 0 and will count back up as the scan retrieves the files |
| Sessions - Connected | Sessions are the number of active SmartSync connections - there are usually 2 per user (one for SmartSync events and one for user tracking). |
| Sessions - Waiting | Waiting sessions are those in a push-wait state, ready to be woken when new data becomes available. |
| Requests - Maximum waiting / Currently waiting | Requests are the raw HTTP requests. Maximum waiting indicates the maximum number of requests that have waited simultaneously on thread pool slots. Currently waiting indicates the number or threads currently waiting for thread pool slots. If either of these values accumulates, this indicates a lockup in the thread pool handling. |
| Requests - Processed | Processed is the number of HTTP requests that have been serviced since the server process started with the average indicating the rate. |
| Requests - Failed | Failed indicates HTTP requests that did not complete. This could either be due to connection loss or specific failure cases. There will likely be a few of these because of the connection type detection system which abandons obsolete requests. Unless this value becomes a very large in comparison with requests processed, it can be safely ignored. |
| Requests - Response time | Response time is the overall average response time for HTTP requests. |
The Reset.sync Page
Occasionally, SmartSync server can experience issues while scanning the file system that result in errors in the file listings. If this occurs, use the server reset command. The SmartSync Server reset page is available through you browser at http://<serveraddress>/smartsync/reset.sync where <serveraddress> is the address of your SmartSync server.
When you open the server reset page, the page should finish loading and then display a blank white page in the browser. You SmartSync Server in IIS will restart and the file scan will reset and rescan for client files. If you are still experiencing errors after attempting a server reset then contact CaseWare Technical Support for further assistance.
