Data Store Troubleshooting

• PROBLEM

  It is possible that a virus scanner can cause problems when it tries to access the Data Store due to additional file locking issues.

• SOLUTION

  Therefore, we recommend, especially for large firms, to exclude the files contained within the Data Store folder from examination by the virus scanner.

  Note: The Data Store folder refers to the folder in the location where the store was created.

• PROBLEM

  Under some circumstances a firm’s Data Store can become corrupted frequently, causing the Data Store to report errors.

  Frequent corruption is generally caused by having a large number of users connected to the same Data Store using a network with low bandwidth and/or frequent network losses (dropouts).

• SOLUTION

  The two general solutions are to limit the amount of bandwidth and disk access the Data Store has, or to make the Data Store read-only. To limit the bandwidth the Data Store uses please see the section Low Bandwidth.

• PROBLEM

  The Data Store performs poorly in low bandwidth environments.

• SOLUTION

  Disable File Tracking.

• PROBLEM

  When installing Data Store I am prompted with the SQL error shown in the screenshot below.

  

• SOLUTION

  Copy the setup.exe file to a local drive and retry the installation. If the setup.exe file is contained in a long file path, this can cause the installer to miss one of the components needed for the install.

• PROBLEM

  When opening Working Papers I am prompted with the following error "An older version of Working Papers has been installed. Please reinstall the latest version."

  

• SOLUTION

  Open the registry and find CaseWare AppData folder path in [HKEY_CURRENT_USER\Software\CaseWare International\Data Store\Personal Store]"Parameters"="file=C:\Users\user.name\AppData\Local\CaseWare\Data Store\storinfo.cws"

  Navigate to C:\Users\user.name\AppData\Local\CaseWare and rename the Personal Data Store folder to Data Store.

  Launch Working Papers again and the error should not reappear.

If you are unable to connect to a Data Store using SQL Server 2012, try configuring your TCP ports and Windows Firewall.