Welcome to CaseWare Working Papers Help

How can we help you?

Welcome to CaseWare Working Papers

CaseWare Working Papers help includes both reference and step-by-step information. View our Getting Started Guide, use the main categories below, the Search bar located above, or the Menu located in the top right corner to find the topics most relevant to your needs.

What's New

The current version of Working Papers is 2017.00.296. For more information, see What's New in Working Papers and SmartSync.

Frequently Asked Questions

Is Working Papers offered in 32-bit?

Working Papers 2016 is the final version to be offered in 32-bit. All subsequent versions are available exclusively in 64-bit.


Where is the installation file?

The installation file is available for download on MyCaseWare.

Note: You must have License Administrator rights to access software downloads.


How do I transfer my Working Papers license to a different workstation?

You must revoke your license or uninstall Working Papers, then you can register the installation on a replacement workstation.


How do I revoke a license?

On your workstation with the active license, open Working Papers and click File | Revoke License. Complete the License Revocation Wizard to revoke the active license.


Can I directly upgrade from an older version of Working Papers (e.g. version 2014) to the latest version? And, if I do, will my files convert?

Yes, you can upgrade to the latest version without installing the versions in between. When converting your files, CaseWare can only guarantee a successful conversion between subsequent versions (e.g. version 2016 to 2017). It is possible to directly convert older files to the latest version, but we would encourage you to create a backup before attempting to do so.

Contact Us

Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.

If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.

When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:

  1. Your Client Number.
  2. The product version number, found by clicking the Help menu and selecting About.
  3. The type of computer hardware you are using.
  4. The software version number of MS-Windows.
  5. The exact wording of any messages that appear on your screen.
  6. A description of what happened and what you were doing when the problem occurred.
  7. A description of how you tried to solve the problem.

CaseWare Support


Email: support@caseware.com

Phone: 416-867-9504


Find your local distributor