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Returning SmartSync Files to a Non-Sync State

In certain situations it may become necessary to return your SmartSync file to a non-sync state.

  1. Open the accessible sync copies.
  2. On the SmartSync tab, click Delete Copy.
  3. For inaccessible sync copies, abandon via the Maintenance Wizard.
  4. Open the top-level parent file.
  5. On the SmartSync tab, click Clear Synchronization Information.

The offline file is up-to-date with no sync log and the synchronization hierarchy is deleted.