• About Knowledge Library Index Views and Groups
• About the Knowledge Library Entries List
• About the Knowledge Library Index
• To create a new Knowledge Library Index
• To create custom Knowledge Library properties
• To create Knowledge Library Index groups
• To create Knowledge Library Index views
• To import Knowledge Library entries into the index
• To open a Knowledge Library Index
• To repackage a Knowledge Library Index
• To work with Knowledge Library entries in the KL Index
• Account Management Login dialog
• Administration dialog
• Assign view to groups dialog
• Define Views dialog
• Details pane context menu
• Filter tab - New View Definition dialog
• General tab - New View Definition dialog
• Group By tab - New View Definition dialog
• Import Knowledge Library dialog
• KLI Create Custom Property dialog
• KLI Custom Properties dialog
• KLI Team Login dialog
• Knowledge Library Entries List context menu
• Knowledge Library Index dialog
• Knowledge Library Index Synchronization dialog
• Knowledge Library Monitor dialog
• New Knowledge Library Index dialog
• New User dialog
• New View Definition dialog
• Other Settings tab - New View Definition dialog
• Password dialog
• Refine Library Repackage dialog
• Repackage command
• Save as Knowledge Library Index dialog
• Show Properties tab - New View Definition dialog
• Sort tab - New View Definition dialog
• View Group dialog

About Knowledge Library Index Views and Groups

Views

Views are defined sets of fields that can be created and used in the Knowledge Library Index to organize the Knowledge Library entries.

Views are completely customizable and may contain as many or as few fields as desired. The user creating the view can set the order of the fields and filter information to make the selections shown in the view more specific. Once saved, users can select the view from the drop-down menu in the Knowledge Library Index to activate it.

Groups

Groups are collections of views within the Knowledge Library Index. Views can belong to more than one group. Groups can be used with certain CaseView events to customize the Knowledge Library information available to the end user.

Related Topics

• About the Knowledge Library Index
• Creating Knowledge Library Index Views
• Creating Knowledge Library Index Groups