Creating a New Knowledge Library Index
- On the File tab, click Knowledge Library, and then click Knowledge Library Index.
- Select Create New Knowledge Library Index and then click OK. Select a location to save the new Index.
- The New Knowledge Library Index dialog will appear.
- Browse to the folder where the Index is to be created. It is recommended the Index and Library entries share a common folder, but it is not necessary.
- In the File name box, type a name for the Knowledge Library Index. Click OK
- In the Label box, type a label for the Index. This label displays in CaseView dialogs and on the title bar of the Knowledge Library Index itself.
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Type and confirm an Account Management password for the Index.
Note: It is important that this password is not forgotten.
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The Index does not rely on individual login credentials; staff will log into the Index using a team name and password.
Assign a name for the team and type in a password twice.
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Click OK.
The new index will be empty since no Knowledge Library content has been associated.