Known Issues
The following known issues affect the current version of Working Papers and related products.
Working Papers
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The search function in SmartSync Server may not display all relevant results if the search term matches too many files.
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Performing a Copy Components on a Working Papers file will incorrectly overwrite duplicate map and group numbers, rather than renumber them.
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When selecting a range of documents in the Document Manager, documents inside the range that are hidden by a filter are incorrectly included in the selection. As a result, deleting the range will incorrectly delete the hidden documents as well.
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Adjusted materiality does not display in Leadsheet/Grouping automatic documents for group numbers that are greater than 22 characters in length.
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Attempting to rename a SmartSync Server parent file while connected as a local administrative user automatically fails.
Workaround: Rename the file under a non-administrative account.
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Opening a PDF from a sync copy in Microsoft Edge, then deleting the sync copy, does not display a prompt to close the PDF. The sync copy is deleted but the PDF remains.
Workaround: Close all PDFs before deleting a sync copy, or manually delete the PDF from the file folder after deleting the sync copy.
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Working Papers 2019 may fail to install due to an Install Shield compatibility issue with certain Citrix or Terminal Server environments.
Workaround: See Working Papers fails to install on a Citrix/Terminal Server.
CaseView
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There are currently no known issues in CaseView.
Connector
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If more than one Working Papers file is open, clicking a document reference in Excel may open a document from the incorrect file.
Tracker
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Shared views may duplicate in the Views pane after restarting Tracker.
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Local sync copies of client files may not always be visible to other computers.
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The date and time when a file was last accessed may not synchronize between computers.
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After publishing a file to SmartSync Server, you can no longer expand the Location column.
Workaround: Refresh the view or restart Tracker.
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Adding or removing a SmartSync Server then attempting to file scan may cause Tracker to stop responding.
Workaround: Add or remove the server from Working Papers.
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Creating a child copy of a consolidated file on SmartSync Server does not automatically prompt you to create a child copy of the entity file.
Workaround: Create the child copy from the File | Open menu in Working Papers.
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Removing a local sync copy from a Tracker view removes the associated parent file from the SmartSync Server view.
Workaround: Re-scan the SmartSync Server to restore the parent file in the view.
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Tracker may incorrectly report that sync copies exist for files with abandoned sync copies.
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Clearing synchronization information on a SmartSync Server does not properly clear the _sync folder.
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Users cannot download sync copies from a SmartSync Server on a different domain.
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After converting a file to a newer version of Working Papers, the file version does not update in the Local SmartSync Copies view.
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When a file in Tracker is deleted but the view has not yet refreshed, attempting to modify the deleted file will display an error message unrelated to the file's deleted status.
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Compressing a file that is already compressed incorrectly reports a success message, rather than informing you that the action is unnecessary.
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When open, Tracker fails to operate as a foreground system process, preventing some dialogs and views from being modified.
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Converting a parent file with online sync copies incorrectly reports a success message when the file has not been converted. All sync copies must be offline to convert the parent file.