• CaseWare SmartSync
  • About SmartSync
  • About SmartSync on Citrix and terminal servers
  • About SmartSync Server
  • Differences between SmartSync and non-SmartSync
  • Peer-to-peer synchronization
  • SmartSync extension index
  • Sync Log
  • Synchronization properties
  • Test SmartSync connectivity
  • Troubleshooting SmartSync
  • SmartSync: Getting started guide
  • Specify the default synchronization behavior
  • Create a sync copy
  • Manage sync copies
  • Manage the parent file
  • Lock documents for exclusive use
  • Repair a SmartSync file
  • Resolve synchronization conflicts
  • Work offline

Repair a SmartSync file

If you are encountering synchronization errors, including missing or corrupt sync events in your SmartSync file, you can attempt to repair them by performing a SmartSync Repair. We suggest creating a backup copy of your file prior to performing a repair.

To repair a SmartSync file:

1. In your sync copy, ensure you are working online and synchronizing with all other sync copies.
2. On the ribbon, click SmartSync | SmartSync Repair.
3. In the confirmation dialog, click Yes.

A repair is performed on the file.

If you continue to see messages about corrupt sync events after performing a SmartSync Repair, you may need to perform a manual reconciliation to repair the corrupt sync events. For more information, contact technical support.