Knowledge Base
The following articles describe solutions to a variety of common issues with Working Papers and related products.
Current
- Why can I no longer import data from QuickBooks US using the Working Papers Import dialog?
- Cannot restore an automatic document that has been minimized or hidden
- "File | Open | Caseware Cloud" menu appears blank for some users
- Options missing when printing documents
- Persistent script error and missing content after updating template-based engagement file
- Exported or printed CaseView graphs and cell-based images appear blank or blacked out
Archive
- Working Papers stops responding when adding a PPC document to the Document Manager
- Working Papers title bar displays oversized in a multi-monitor setup
- PDFs look blurry in the Working Papers internal image viewer
- "Inconsistent indices detected" notification when opening a Working Papers file
- Error "Working Papers cannot run because the Data Store is not functioning correctly" when opening Working Papers
- #NAME error displays in Excel cells with Connector formulas
- The mouse cursor jumps around the screen when hovering over an annotation
- How do I hide zero balances in automatic documents?
- How do I switch the net income sign between positive and negative?
- How do I display negative balances in parentheses in the Trial Balance?
- How do I change the font size of items in the Document Manager?
- Unable to export data from QuickBooks 2018 to Working Papers
- Text in my non-English version of Working Papers does not display
- How do I import data from QuickBooks and QuickBooks Online to Working Papers?
- How do I perform a silent installation for a Caseware tax update? (US Only)
- Is Working Papers compatible with Microsoft's Distributed File System?
- Working Papers stops responding when sync files can't connect
- Why am I receiving the error "One or more database files are missing from the client file"?
- How do I clear account balances in the trial balance?
- Trial balance appears unbalanced after exporting from QuickBooks to Working Papers
- What's the best practice when performing a year end close on a SmartSync file?
- Can I restore deleted Working Papers documents from the Windows Recycle Bin?
- How do I perform a silent installation of Caseware Connector?
- Unable to log in to Quickbooks Online through Export Utility
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