Troubleshooting

The following troubleshooting articles describe solutions to a variety of common issues with CaseView and related products.

Current

• Frequent script errors when opening CaseView documents on Windows 11
• Cannot restore an automatic document that has been minimized or hidden
• Options missing when printing documents
• Persistent script error and missing content after updating template-based engagement file
• Exported or printed CaseView graphs and cell-based images appear blank or blacked out

Archive

• CaseView stops responding after installing a Windows update
• Error "Could not obtain information about the default printer" when opening a CaseView document
• CaseView stops responding after closing a document in Windows 10
• Windows 10 Fall Creators Update causes performance issues with CaseView
• How do I share my CaseView Quick Access Toolbar settings with other users?