Other Issues

This error is caused by the use of long file paths where the path and the file name together are greater than 260 characters. SmartSync Server requires that file paths are less than 260 characters. This includes any file managed by the SmartSync Server and includes files in the sync folder, such as the sync log.

SmartSync Server caches its file listing for the lifetime of the server process. The server tracks any changes to the scanned folders while it is active and integrates changes into the file listing displayed in Working Papers. If the service has stopped or the server is rebooted, it needs to rebuild the index. This is required because changes may have occurred since the last time the server was running and checked the folders.

If the list of files on the SmartSync Server displays unchanged for over 24 hours in Working Papers, regardless of changes, contact CaseWare Support.

It is recommended that both SmartSync Server and Working Papers with SmartSync always run the same version. The SmartSync Server version must be equal or later than the Working Papers with SmartSync version. However, once a parent file has been accessed by the later Working Papers version, it will no longer operate with previous version.

If files are duplicated on the server, ensure the Publish File location in the Configuration Editor is referencing a UNC path and not an absolute path. For information on modifying the publish file location, see Modifying the Parent File and Publish File Location.

Example: \\SERVER01\Share\File Path.