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-- Reference --
SmartSync FAQ
- How are files stored in the client file folder, but not in the Document Manager handled by SmartSync?
- Where is SmartSync Server meta-data stored?
- Does SmartSync support FTP?
- What ports are open during the SmartSync installation?
- Is there a tool available to publish a batch of files?
Reporting Problems to CaseWare Support
The following information may be required when reporting a problem:
- A .zip file including the parent .ac file and sync logs.
- A .zip file containing all of the sync copies with the user name/ID for each file included.
- The event log. To create the event log (SmartSyncEventlog.txt), on the Tools ribbon, click Options | General, and select Enable event logging.
Contact information for CaseWare Support for your country can be found on our
