Known issues

The following known issues affect the current version of Working Papers and related products.

  • CaseView frequently displays script errors when opening documents on Windows 11.

    Solution: See Frequent script errors when opening CaseView documents on Windows 11.

  • Working Papers closes unexpectedly when attempting to perform an import from an accounting or working papers software.

    Solution: See Working Papers 2024 closes unexpectedly when performing an import.

  • Working Papers reports a time tampering issue and locks the application when the system time has not been modified.

    Solution: Complete the standard time cleaning process. For instructions, see Time Tampering.

  • Document links to external Microsoft Office files may incorrectly open files from other Working Papers engagements if they share the same document number.

    Workaround: Downgrade your Office installation to version 2309 or older.

    1. Launch Command Prompt as an administrator (right-click Command Prompt and select Run as administrator).

    2. Run the following command: - cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\

    3. Run the command applicable to your Office channel (note that this issue does not currently affect Office semi-annual channels):

      Current Channel: OfficeC2RClient.exe /update user updatetoversion=16.0.16827.20166

      Monthly Enterprise Channel: OfficeC2RClient.exe /update user updatetoversion=16.0.16827.20324

  • When using the mouse wheel to scroll through the Print Preview for a CaseView document, the preview does not render correctly and appears distorted. This issue occurs on computers running Windows 11 version 24H2.

    Workaround: Scroll through the Print Preview using the scroll bar, your keyboard or the page navigation buttons on the ribbon.