Knowledge Library Link Command
Use this command to create a link that updates the active document immediately with the new or prior knowledge base stored in your organization’s knowledge library. To modify an existing link, on the Home tab, click Section, and then click the Knowledge Library Link tab.
Identification
The filename of the Knowledge Library document and the Section Label are needed. They are taken as a calculation to permit increased flexibility and automation.
Knowledge Library filename
A file name is needed for the Knowledge Library document and section labels must be contained in quotation marks. To ensure you have the correct path and name for the Knowledge Library document, click Browse to locate the file manually.
Two functions can be useful for specifying filenames when creating templates with Knowledge Library links. If you wish to place the Knowledge Library document in the library directory you can refer to it by the calculation: prgdir()+"library\filename.cvw". This will eliminate the need to hardcode an absolute path that would require modification if the destination document is moved to another system. Similarly, CLNTDIR() retrieves the path to the client directory.
Section label
A Section Label for the Knowledge Library document is needed and section labels must be contained in quotation marks. To ensure you have the correct label of the section you want to insert, select the name from the drop-down list.
Options
Specify the appropriate actions to take when updating Knowledge Library Links.
Action When Different
Select to automatically update any differences found or give you a summary first so that you can pause and select the differences to update.
Compare differences
Select to compare the Knowledge Library document to the current document and summarize any differences.
Automatically update
Select to automatically replace the contents of the current document section with the contents of the Knowledge Library document.
Save input values
Specify the appropriate action to take with any input values found.
Note: To save values in input paragraphs, each paragraph must have a paragraph tag.
Ask user
Select to have CaseView pause and ask for action during the update. This allows the user to save selected values and delete others.
Always save values
Select to save all input values during each update.
Always discard values
Select to discard all input values during each update.
Copy section label to this section
Select to copy the section label of the knowledge library to the inserted section.
Allow deletion of this link
Select to enable manual deletion of the current link by removing the link or the link and the section contents. Selecting this option also enables CaseView to delete the contents of the section and replace it with new contents.
Update Immediately
This option is available only when initially inserting the link. Select this option to proceed with updating the Knowledge Library link immediately upon exiting this dialog.
Action if Library not found
Select the applicable actions you want CaseView to take if a Knowledge Library document is missing at the time of an update.
First prompt user for filename
Select to enable the user to specify a new location for the Knowledge Library document. If the user cannot locate the Knowledge Library document, CaseView uses the option selected in the drop down box.
Ask to remove
Select to prompt the user before removing the Knowledge Library Link.
Leave current content
Select to retain the content of the current document even though the content cannot be updated due to a missing Knowledge Library document.
Remove current content
Select to remove the current content if the Knowledge Library document referred to in the current document Knowledge Library Link is non-existent.
Action if Section Label not found
Select the applicable actions you want CaseView to take if a specified section label is missing at the time of an update.
First prompt user for label
Select to enable the user to specify a name of the section to update. If the user cannot identify the section label, CaseView uses the option selected in the drop down box.
Ask to remove
Select to prompt the user before removing the Knowledge Library Link.
Leave current content
Select to retain the content of the current document even though the content cannot be updated due to a missing section label.
Remove current content
Select to remove the current content if the section label referred to in the current document's Knowledge Library Link is non-existent.
