About Template Updates
CaseWare International routinely releases template updates. These updates are in the form of functionality and/or content updates. Template updates are available from the CaseWare website and should only be installed by the owner of the template.
The following flow chart describes the components that need to be updated:
The update file is not the full template and represents only the changes to the template from the last release. The update does not overwrite any of the customizations that have been completed in the master template. A typical update to the master template can take between 8-10 minutes. The update to the client file takes a few minutes.
Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.
Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
NORTH AMERICA
Email: support@caseware.com
Phone: 416-867-9504
GLOBAL
