The client paid the invoice after all
Question
I entered a credit note for a client but now the client has paid the invoice.
Answer
If you are still in the same period, delete the credit note and enter the cash receipt or modify it in the Receivables reconciliation report.
If you have moved to the next processing period, create a miscellaneous invoice for the amount of the credit note. This effectively increases the account receivable balance to the amount prior to the entry of the credit note. Next, enter the cash receipt and apply it to the miscellaneous invoice. Note that this activity will be reflected on the client statement.
Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.
Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
NORTH AMERICA
Email: support@caseware.com
Phone: 416-867-9504
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