Time Reports
| Question: | Why does all time appear as overtime hours on the time analysis report? |
|---|---|
| Answer: |
The overtime calculation relies on the information entered on the Standard Hours tab in the Staff List. If this information is not completed, the values for these calculations are considered to be 0 hours of required work so anything above this is considered overtime. To correct this, you must enter the actual standard hours each employee is expected to work. |
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Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
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