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Restoring a Cloud Integrated Time File

If you need to restore your Time file, the Time file is the master file.

How do I restore the Time database file?

The backup function is performed under Tools | Maintenance | Backup/Restore and should be done on a regular basis. The backup creates a *.tbk file which is used in the restore function.

How the restore works

  1. Compares the data in the Cloud database to the backup Time database file.
  2. Deletes all data not found in the Time database file that is in the Cloud database, except for certain entities.
  3. Makes changes to the Cloud if there are differences in the Time database and the Cloud database.
  4. Merges data from the restored Time database not found in the Cloud database.
  5. Merges entities from the Cloud database to the Time database that are not on the restored Time database.
  6. At the end of the restore, a list of entities that cannot be deleted on the Cloud database is shown along with any merge conflicts.

Notes

  • Only a person with a Cloud Admin role can restore a backup Time database file.
  • Restoring a backup Time database file created before Cloud integration was implemented will disable integration.

Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.

Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.

If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.

When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:

  1. Your Client Number.
  2. The product version number, found by clicking the Help menu and selecting About.
  3. The type of computer hardware you are using.
  4. The software version number of MS-Windows.
  5. The exact wording of any messages that appear on your screen.
  6. A description of what happened and what you were doing when the problem occurred.
  7. A description of how you tried to solve the problem.

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