Billable vs. Non-billable Work Codes
When the list of applicable work codes was created, the person entering the work codes had to specify a status of billable or non-billable for each work code. Billable indicates that work performed under this work code can be recovered by billing a client for the work. Non-billable indicates that the work performed cannot be recovered from the firm and is therefore a loss to the firm. Vacation time is an example of a non-billable work code.
When viewing a WIP report, you may notice that the non-billable time you entered does not appear. WIP reports show all time entered for a particular client. Because non-billable time cannot be assigned to a client, it does not appear on the WIP reports. To view non-billable and billable time, you must access a Time Journal report. Time journal reports are sorted by staff member first and show all time entered by a particular staff member, including non-billable time.
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Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
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- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
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