A client was omitted from interest processing
Question
I accidentally omitted a client from interest processing. How can I include them in interest processing for this period?
Answer
If you are still in the current active period, you must specify that this client is to be included in interest processing. Next, eliminate the interest charges for the current period, and then re-process interest charges. This time the client will be included (assuming they have outstanding invoices).
What do you want to do?
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Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
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