Interest was erroneously charged to a client
Question
I accidentally charged interest to a client that should not receive interest charges. How can I reverse this?
Answer
You must specify that this client is not to receive interest charges. If you are still in the period in which interest was processed, eliminate the interest charges for all clients and then re-process interest.
If the interest was processed in a previous period, you must issue a credit note and apply it to the interest invoice.
What do you want to do?
- Turn interest off for this client
- Eliminate interest charges
- Re-process interest
- Issue a credit note
Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.
Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
NORTH AMERICA
Email: support@caseware.com
Phone: 416-867-9504
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