Invoices that were paid still appear as outstanding
Question
Invoices that were paid still appear as outstanding on the Trial Balance Detail document.
Answer
Access the document properties and change the To Date to the end of current active period. It is recommended to view this report on a monthly basis (entering a period end date like 31/04/00 instead of a date of 15/04/00). The reason for this is that when performing account reconciliation, Time puts a clearing date as at the end of the current active period. If you view a trial balance in the middle of the month, items that were cleared via account reconciliation will still appear as outstanding.
If this does not fix the problem, run file maintenance.
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Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
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