Further Questions and Answers
There are many more question and answer sections in the Time online help. Please look at the troubleshooting sections for the following features:
If your question is not answered in this manual, check the CaseWare website's technical support pages for the following:
Troubleshooting
If you are having trouble installing or using our software, read the latest bulletins for solutions.
Tips and Frequently Asked Questions (FAQs)
CaseWare publishes a Tip of the Week each Monday taken from questions submitted to the Technical Support department. Past tips and FAQs are archived by date and by subject.
Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.
Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
NORTH AMERICA
Email: support@caseware.com
Phone: 416-867-9504
GLOBAL
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