Correcting mistakes in cash receipts
Question
I accidentally applied a cash receipt to the wrong client. How can I transfer this payment to another client now that I have moved to the next processing period?
Answer
Use the Cash Receipt Transfer dialog to correct the application of the receipt.
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Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
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Email: support@caseware.com
Phone: 416-867-9504
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