Paid invoices appear on the trial balance
Question
A client has paid their invoice and I have recorded their cheque in the cash receipts screen. However, the invoice STILL appears as outstanding on the accounts receivable trial balance. What did I do wrong?
Answer
The cheque was not applied to the specific invoice. If the cheque is part of a cash receipt that was entered in the current processing period, then you may re-access the cash receipt the same way you created it and apply the payment to the invoice. However, if this cheque is part of a cash receipt that was entered in a previous processing period, you must reconcile the payment via the Account Reconciliation screen. Show me
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Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
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