Why are there no statements appearing?
Question
There are no statements appearing when I open the statement document. What is wrong?
Answer
- Access the Client setup dialog, click the Billing Info tab and ensure that the Genreate statements box is checked.
- Access the Document Properties and verify that the Document Type and Format are correct for the document.
- Check additional report criteria.
- Ensure that the Date From and Date To boxes represent the correct date range.
Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.
Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
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Email: support@caseware.com
Phone: 416-867-9504
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