Time File Maintenance
For optimum performance of Time, we recommend that you carry out the following on a regular basis:
Back up the data file
Keep monthly, weekly and daily backups of your data files. In case of corruption to the files, you could then restore a backup file. Please test your backup system from time to time to ensure it is operating properly.
Run Diagnostics
We strongly recommend running diagnostics reports in all available areas on a weekly basis to check for errors or inconsistencies. Time diagnostics present critical errors, errors and warning messages to alert you to areas in the file that are missing information, that contain conflicting information, or that are not functioning properly. For information about correcting diagnostic errors, refer to the Diagnostics Index. The index is a list of every diagnostic error for which Time checks. Pressing F1 while viewing a diagnostic document accesses the Diagnostics Index.
If any discrepancies should occur, run file maintenance.
Note: There may be some problems reported in diagnostics that you may not be able to correct. In this case contact Technical Support for assistance. If the errors are not corrected in the file, it may affect the accounts receivable and work in process balances.
Information has been gathered from various sources regarding how to avoid data corruption in shared files. These suggestions apply to any application that shares files on a server. To access recommendations and requirements for proper maintenance of your data files, visit www.caseware.com. Navigate to the Support area and then the Troubleshooting section. Find your type of network and apply the suggestions given.
If at any point while working in the Time file users notice error messages referring to certain files or if there are any network problems (crashes) while the Time file is open, please run file maintenance.
If the errors continue to occur, stop working in the file and call Technical Support immediately for assistance.
Notes
- When attempting to run maintenance on a Time file, make sure that all users are out of Time first. If someone still has the program open, you will receive an error message and the process will not complete properly.
- Running maintenance on the file even when all seems fine helps avoid the data corruption that can be caused during a file freeze and reboot.
Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.
Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
NORTH AMERICA
Email: support@caseware.com
Phone: 416-867-9504
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