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Reviewing the Diagnostic Documents

Diagnostic documents check the file for errors or inconsistencies. Time diagnostics present critical and warning error messages to alert you to areas in the file that are missing completion information or are not functioning properly.

Diagnostic documents cover six areas of the file: client list, company profile, WIP, accounts receivable, projects, and the staff list.

You can view diagnostic documents by creating an automatic document with a Document Type of Diagnostics or by accessing the Tools menu, clicking Diagnostics, and then selecting the type of diagnostics to display.

For information on correcting diagnostic errors, refer to the Diagnostics Index, which is an index of every diagnostic error that Time generates. Pressing F1 while viewing a diagnostic document accesses the Diagnostics Index.

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Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.

Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.

If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.

When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:

  1. Your Client Number.
  2. The product version number, found by clicking the Help menu and selecting About.
  3. The type of computer hardware you are using.
  4. The software version number of MS-Windows.
  5. The exact wording of any messages that appear on your screen.
  6. A description of what happened and what you were doing when the problem occurred.
  7. A description of how you tried to solve the problem.

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