Amounts are visible in the Outstanding column
Both invoices and cash receipts can be outstanding in a Payment History document. In order to deactivate the client after the year end close, it is necessary to issue credit notes for outstanding invoices and to perform account reconciliation for outstanding cash receipts. Different techniques are available depending on the combination of outstanding items. Select the statement that most closely resembles the information in the Payment History document.
- Both invoices and cash receipts are outstanding
- Only cash receipts or credit notes are outstanding
- Only invoices are outstanding
Comments and suggestions about this article and our software are greatly appreciated. As a user of our products, you are in a unique position to provide ideas that have an impact on future releases of this and other products.
Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
NORTH AMERICA
Email: support@caseware.com
Phone: 416-867-9504
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