Both invoices and cash receipts are outstanding
If both invoices and cash receipts are outstanding, this indicates that when an invoice was paid, the person entering the invoice forgot to apply it to a specific invoice. Alternately, the cash receipt could represent a retainer for the client and when the work was performed and billed, the person issuing the invoice forgot to apply the invoice to the outstanding cash receipt. If the cash receipt was issued in the current period and the invoice was issued in the current or prior period, you can modify the cash receipt by clicking Cash Receipts on the Process menu. If the cash receipt was issued in a prior period, it is necessary to perform account reconciliation. Show me
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Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
NORTH AMERICA
Email: support@caseware.com
Phone: 416-867-9504
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