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To reverse a client's cash receipt that was applied to an invoice

The following procedure applies when the cash receipt was:

  • applied in full to one invoice with the same amount,
  • applied to more than one invoice,
  • fully applied as one of multiple payments toward an invoice, or
  • partially applied.
  1. On the Process menu, select Cash Receipts Reversal.
  2. Select Client, the type of receipt to which this reversal applies.
  3. Click the Client No field and select the client whose receipt is being reversed.
  4. Receipts processed during the date range selected in the From Date and To Date fields are shown in the table below. If the receipt is not immediately visible, set new from and to dates to locate the receipt.
  5. When the receipt in question appears in the table, select the check box for it in the column labeled Reverse.
    A reversal processing dialog opens.
  6. Review the invoice number automatically generated for this reversal invoice. It may be changed. If changed, make sure that the number is unique and not used previously.
  7. By default the date is set to the end of the current period. This can be changed but must be no earlier than the date of the receipt.
  8. Select the billing format code to apply to the reversal invoice.
  9. Click the Charge button and enter the fee to charge for processing the insufficient funds and the account number to which it is applied. Close the Apply GL Amount dialog when done.
  10. To enter a description for this reversal, click the Edit Memo button. Click OK to return to the Reversal Miscellaneous invoice dialog.
  11. Click OK to process the reversal.
  12. Close the Cash Receipts Reversal dialog.

The entry is displayed on the cash receipt journals, accounts reconciliation reports, payment history, trial balance and integrated WIP and AR reports.

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